Shipping Policy
Effective Date: December 27, 2024
We aim to deliver your products quickly and safely. Below are the details regarding our shipping policy:
Domestic Shipping
- We offer free shipping within the U.S., including Alaska and Hawaii.
- Orders are processed within 1-3 business days, though processing times may vary depending on order volume and product availability.
- Please note that during busy seasons (like holidays or special sales events), processing times may take a little longer. We will notify you if there are any significant delays in your order.
- We use FedEx Ground for most domestic shipments.
- For most U.S. locations, delivery typically takes 1-5 business days.
- For Alaska and Hawaii, shipping may take 3-7 business days due to regional shipping factors.
- We ship to almost all areas in the U.S., but there may be some locations where we do not currently offer shipping.
- If you're unsure whether we ship to your location, simply enter your address at checkout, and our system will inform you whether we can ship to that address.
Shipping Issues
- If your order is delayed, damaged, or lost during transit, please contact us within 7 days of receiving your product so we can assist you in resolving the issue.
Tracking Information
- Once your order ships, you will receive tracking information via email so you can monitor its progress.
- If you do not receive tracking details within 2-3 business days after your order has been processed, please contact us, and we will provide an update.
For more shipping details, or if you have any questions, please contact us at:
Email: domsmattressstore@gmail.com
Phone: (442) 438-3281
Address: 12185 Locust Ave, Victorville, CA 92395