FAQ

Welcome to our FAQ page! We understand that there are so many questions consumers may have about purchasing a mattress or related item, so we’ve focused on the Top 10 Most Common Questions to avoid overwhelming you with information. However, if you have other questions, try typing your query into the search bar, as we may have a detailed blog post covering the topic. If you still need help, feel free to call or text (442) 438-3281, or email us—our customer support team is always happy to assist!

1. What type of mattress is best for me?

Answer:
The best mattress for you depends on your sleep position, comfort preferences, and any health concerns you may have. We offer a range of options:

  • Memory Foam: Ideal for pressure relief and contouring support.
  • Hybrid: Offers a balance of comfort and support, combining foam with innerspring coils.
  • Innerspring: Provides a traditional, bouncy feel with excellent airflow.
  • Latex: Naturally cooler and eco-friendly, offering a firmer feel.

2. What firmness level should I choose?

Answer:
Choosing the right mattress firmness is crucial for a comfortable sleep. Here’s a quick guide:

  • Soft: Ideal for side sleepers who need extra cushion for hips and shoulders.
  • Medium: Works well for back sleepers and combination sleepers.
  • Firm: Best for stomach sleepers or those with back pain, providing optimal support.

3. How long does it take to receive my mattress?

Answer:
We offer FedEx Ground Shipping with delivery times typically ranging from 1-5 business days. For customers in Alaska and Hawaii, delivery may take 3-7 business days. Processing times may vary depending on demand and availability, and we’ll send you a tracking number as soon as your mattress ships so you can stay updated on your delivery.

4. Do you offer a sleep trial or return policy?

Answer:
At Doms Mattress Store, customer satisfaction is a top priority. While we do not offer returns, exchanges, or cancellations once a product has been delivered, we do offer a replacement policy for defective products. If your mattress or related item arrives damaged or defective, we will replace it at no additional cost.

To qualify for a replacement, you must report the issue within 7 days of delivery. For assistance with the warranty claim process, please visit the MLILY warranty page directly, or feel free to contact us at (442) 438-3281 or email us. Our team is happy to help guide you through the process!

Additionally, all of our products come with a manufacturer’s warranty ranging from 2 to 10 years. This warranty covers defects in materials or workmanship but does not cover misuse, normal wear and tear, or damage caused by improper care.

For more information, check out our Return and Refund Policy.

5. How do I care for my mattress?

Answer:
Proper care can extend the life of your mattress. Here’s how:

  • Rotate your mattress every 3-6 months to ensure even wear.
  • Use a mattress protector to prevent spills and stains.
  • Avoid jumping on the mattress, as it can damage the springs and foam.

6. Can I try the mattress before I buy it?

Answer:
While we don't have physical showrooms, we make it easy to choose the right mattress for you through detailed product descriptions, customer reviews, and our commitment to offering a wide variety of options tailored to different sleep preferences. Our website provides in-depth information on each mattress type, firmness level, and material so you can make an informed decision from the comfort of your home. If you have any doubts, feel free to call or text (442) 438-3281, or email us for expert guidance!

7. What’s the difference between a mattress topper and a mattress pad?

Answer:

  • Mattress Topper: Adds an extra layer of cushioning or firmness to your existing mattress, changing the overall feel.
  • Mattress Pad: A thin, protective layer that provides extra comfort and protection from stains or allergens.

8. What is the warranty on your mattresses?

Answer:
We offer a manufacturer’s warranty ranging from 2 to 10 years depending on the product. This warranty covers defects in materials or workmanship but does not cover damage from misuse, normal wear and tear, or improper care.

Replacement Policy:

  • We do not offer returns, exchanges, or order cancellations after delivery.
  • If your product is defective or damaged, we will replace it within 7 days of delivery at no extra cost.
  • The warranty claims process is managed by MLILY, and you can file a claim directly through their website.

For further details, you can check out our Return and Refund Policy. If you need assistance, feel free to contact us at (442) 438-3281 or email us.

9. Are your mattresses made with eco-friendly materials?

Answer:
Yes! Our mattresses are crafted with state-of-the-art materials and manufacturing processes for both durability and sustainability. Here’s how:

  • Proprietary Foams & Machinery: Our team uses a science-based approach to create specialized patented foams, produced on our own machines to ensure quality and precision.
  • Quality Control: Each product undergoes extensive testing, with thousands of cycles ensuring durability and performance.
  • Certifications: Our foams are made without ozone depleters and meet CertiPUR-US Safety Standards, ensuring they are safe for both you and the environment.

We are committed to offering high-quality, eco-conscious sleep solutions.

10. Do you offer financing options?

Answer:
Yes! At Doms Mattress Store, we believe better sleep should be accessible to everyone. We offer flexible financing options to help make premium mattresses and bedding more affordable. Whether you're upgrading to a high-end mattress or adding finishing touches to your sleep setup, we have financing plans that suit your needs.

Why Choose Mattress Financing?

  • Spread out payments over time without straining your budget.
  • Get premium products now, and pay for them over time.
  • Flexible plans tailored to your needs.

We’ve partnered with trusted financing companies to offer options like Shop Pay Installments, Acima Leasing, and Snap Finance, all with easy applications and quick approvals.

Flexible Financing Options:

  • Shop Pay Installments (Powered by Affirm): Split your purchase into 4 interest-free payments, or choose longer-term plans with interest.
  • Acima Leasing: A no-credit-needed option that allows you to lease products with flexible terms.
  • Snap Finance: A simple, no-credit-needed solution with fast approval and flexible payment plans.

For more details on financing, check out our Payment Options page.