FAQ

Doms Mattress Store FAQ

Welcome to the Doms Mattress Store FAQ page! We’re here to answer your questions and help you find the perfect mattress for a great night’s sleep. Here are answers to some common inquiries:

1. How do I choose the right mattress for me?

  • Answer: Choosing the right mattress depends on your sleep position, body type, and comfort preferences. Side sleepers usually prefer a softer mattress, back sleepers might go for a medium to firm option, and stomach sleepers often need a firmer surface. Consider factors like firmness level, mattress material (memory foam, innerspring, hybrid, etc.), and any specific needs such as pressure relief or support.

2. What’s the difference between memory foam and innerspring mattresses?

  • Answer: Memory foam mattresses conform to your body shape, offering excellent pressure relief and motion isolation with a cushioned feel. Innerspring mattresses feature coils or springs for a bouncier feel and improved support. They provide a more traditional mattress feel and can be a good option if you prefer a firmer surface.

3. Can I return the mattress if it’s not right for me?

  • Answer: We do not offer a sleep trial. If your mattress arrives damaged or if you experience any issues, please contact our customer service team. We are committed to resolving concerns and ensuring your satisfaction.

4. How do I know if a mattress will fit in my bedroom?

  • Answer: Measure your bedroom space and compare it to the mattress dimensions listed on our website. Make sure to account for any additional furniture or clearance space. If you’re also buying a bed frame, ensure it matches the mattress size.

5. What should I do if my mattress arrives damaged?

  • Answer: If your mattress arrives damaged, please contact our customer service team within 48 hours of delivery. We will assist you with the return or replacement process.

6. How long does delivery take?

  • Answer: Delivery times vary based on your location. FedEx Ground delivers in 1-5 business days for most U.S. locations and 3-7 days for Alaska and Hawaii. Processing times may vary, so delivery could take longer depending on order volume and location. You’ll receive a tracking number once your order is processed.

7. Do you offer mattress warranties?

  • Answer: Yes, all our mattresses come with a manufacturer’s warranty ranging from 5 to 10 years. The specifics of the warranty, including coverage and terms, depend on the mattress model. Please refer to the warranty information provided with your mattress purchase.

8. How should I care for my mattress?

  • Answer: To extend the lifespan of your mattress, use a mattress protector to prevent spills and stains. Rotate the mattress regularly to ensure even wear, and follow any specific care instructions provided by the manufacturer.

9. Can I get a discount if I purchase a mattress and bed frame together?

  • Answer: We frequently offer promotions and discounts on mattress and bed frame sets. Check our website for current deals or contact our customer service team for information on available discounts.

10. What if I have allergies?

  • Answer: Many of our mattresses are hypoallergenic, designed to reduce allergens and improve your sleep environment. If you have allergies, consider selecting one of our hypoallergenic options or use a mattress protector for added protection.

For any additional questions or further assistance, please reach out via our Contact Page. We’re here to help you find the perfect mattress and ensure your complete satisfaction!