Return and Refund Policy

Effective Date: December 27, 2024

At Doms Mattress Store, customer satisfaction is a top priority. While we do not offer returns, exchanges, or order cancellations, we will replace any defective products. Below are the details of our policy:

Replacement Policy

  • We do not offer returns or exchanges for products once they are delivered.
  • If a product arrives defective or damaged, we will replace it at no additional cost.
  • To qualify for a replacement, the product must be reported as defective within 7 days of delivery.
  • The warranty claims process is handled directly by MLILY through their website. However, if you need assistance in understanding how to file a claim, you can contact Doms Mattress Store, and we will do our best to assist you.

Manufacturer’s Warranty

All of our products come with a manufacturer warranty ranging from 2 to 10 years, depending on the product. The warranty covers defects in materials or workmanship, but does not cover damage caused by misuse, improper care, or normal wear and tear. The specific warranty periods for different products are listed below:

10 Years Warranty

These products are covered by a 10-year warranty:

  1. MLILY ONYX Hybrid Firm 12" Mattress
  2. MLILY ONYX Pro Hybrid Medium 13" Mattress
  3. MLILY ONYX Max Hybrid Plush 14" Mattress
  4. MLILY ChiroPro Hybrid Firm 13" Mattress
  5. MLILY ChiroPro Hybrid Plush 13" Mattress
  6. MLILY Harmony Chill 3.0 Memory Foam Plush 13" Mattress
  7. MLILY Harmony Chill 2.0 Memory Foam Medium 14" Mattress
  8. MLILY WellFlex 1.0 Memory Foam Firm 12" Mattress
  9. MLILY WellFlex 2.0 Memory Foam Medium 12" Mattress
  10. MLILY PowerCool Hybrid Medium 11.5" Mattress
  11. MLILY PowerCool Hybrid Firm 11.5" Mattress
  12. MLILY PowerCool Pillow
  13. MLILY AirCell Classic Pillow
  14. MLILY Harmony Classic Pillow
  15. MLILY Serenity Contour Pillow
  16. MLILY Harmony Cool Pillow
  17. MLILY Serenity Cool Pillow
  18. MLILY Tencel Fabric Mattress Protector
  19. MLILY Polyester Knit Fabric Mattress Protector
  20. MLILY Fully Encased Mattress Protector
  21. MLILY Cooling Ice Fiber Mattress Protector
  22. MLILY Essential Plus Memory Foam Medium 8" Mattress
  23. MLILY Essential Plus Memory Foam Medium 10" Mattress
  24. MLILY Essential Plus Memory Foam Medium Plush 12" Mattress

5 Years Warranty

These products are covered by a 5-year warranty:

  1. MLILY Ethically Sourced Down Pillow
  2. MLILY Soft Washed Sheet Set
  3. MLILY Eco Soft Duvet Insert
  4. MLILY Super Cooling Duvet Insert
  5. MLILY Soft Washed Down Alternative Comforter
  6. MLILY Value Mattress Base
  7. MLILY Dreamer Memory Foam Medium Firm 6" Mattress
  8. MLILY Dreamer Memory Foam Medium Firm 8" Mattress
  9. MLILY Dreamer Memory Foam Medium 10" Mattress
  10. MLILY Dreamer Pillow

3 Years Warranty

These products are covered by a 3-year warranty:

  1. MLILY Soft Washed Down Alternative Pillow

2 Years Warranty

These products are covered by a 2-year warranty:

  1. MLILY MS100 Adjustable Base
  2. MLILY MS200 Adjustable Base
  3. MLILY MS300 Adjustable Base
  4. MLILY PowerCool Adjustable Base

What’s Not Covered by Warranty

The warranty does not cover:

  • Misuse or abuse, such as failure to follow care instructions or improper use.
  • Wear and tear, including rips, tears, stains, or normal aging.
  • Damage caused by water, fire, or natural disasters.
  • Damage resulting from using an improper foundation (e.g., uneven platform or box foundation support).
  • Stains or fabric damage caused by improper cleaning or other accidents.
  • Damage from commercial or rental use.
  • Normal changes in softness or resilience, such as impressions less than 1 inch.

How to File a Warranty Claim

Warranty claims are handled directly by MLILY. To start a warranty claim, please click here.

You will need to provide your proof of purchase (receipt) and photos/videos of the defect. Once your claim is submitted, MLILY will contact you with the next steps.

If you're unsure how to file a warranty claim or need help with the process, please contact Doms Mattress Store. While we do not handle claims directly, we can assist you in navigating the process. However, we strongly recommend visiting MLILY’s warranty page for the quickest resolution.

For assistance, contact Doms Mattress Store at:
Email: domsmattressstore@gmail.com
Phone: (442) 438-3281
Address: 12185 Locust Ave, Victorville, CA 92395